Incidents reported on status page for Platform.Hanwhavision.Cloud https://status.platform.hanwhavision.cloud/ https://d1lppblt9t2x15.cloudfront.net/logos/0d1f61ff4c7451c80dbef7447c7efad0.png https://status.platform.hanwhavision.cloud/ en https://status.platform.hanwhavision.cloud/incident/890698 Fri, 08 May 2026 03:57:00 -0000 https://status.platform.hanwhavision.cloud/incident/890698#1ff71271501a517b2edb2b7cf05ec3af2c6dc4d25b0d9744b1aabc455b69c24d We are currently experiencing service disruptions due to an ongoing incident with AWS in the US-East-1 (N. Virginia) region. Some features may be slow or temporarily unavailable. Our team is actively monitoring the situation and working with AWS toward resolution. We will share an update as soon as service is fully restored. Thank you for your patience. https://status.platform.hanwhavision.cloud/incident/862438 Wed, 01 Apr 2026 17:40:00 -0000 https://status.platform.hanwhavision.cloud/incident/862438#341acf9b994914151b6a212ce8ed0ab2ec8054bc7bde8548173d8b8ce2d9eae0 scheduled maintenance to upgrade core systems and enhance overall platform performance activities has been completed successfully and all services working fine. We value your understanding and cooperation. Thank you for your support. https://status.platform.hanwhavision.cloud/incident/862438 Wed, 01 Apr 2026 16:00:00 -0000 https://status.platform.hanwhavision.cloud/incident/862438#adc1b8e195ad68febeec0c3405ed40441cec591408961aebfae48fed48bd7e18 We will be performing scheduled maintenance to upgrade core systems and enhance overall platform performance. Maintenance Window Date: April-1, 2026 (PT) / April-1, 2026 (KST, IST) Start Time: 9:00 AM PT (April-1) / 11:59 AM ET (April 1) Duration: Approximately 90 Min Impact During this maintenance period, login and Device Registration services will partially impact, ensuring minimal disruption to your activities. We value your understanding and cooperation. A follow-up notification will be sent once the maintenance is complete. https://status.platform.hanwhavision.cloud/incident/858517 Thu, 26 Mar 2026 23:46:00 -0000 https://status.platform.hanwhavision.cloud/incident/858517#1130de50468e8b4855e943db2da64c4c5896958671c398d475e030d35cdccd67 The outage impacting the Incident service has been resolved. Systems are now functioning normally. Thank you for being so patient while we worked on this. https://status.platform.hanwhavision.cloud/incident/858517 Thu, 26 Mar 2026 22:53:00 -0000 https://status.platform.hanwhavision.cloud/incident/858517#785129ff2fb07dd3b2dfa101aacc82e60f04d8f4bc27911deae2f0da97ff8eb4 Service Notice: Email Delivery System Issues We are currently experiencing issues with our email delivery system. Affected features: Reset Password, Delay on login attempt failure Our team is working on a fix. Thank you for your patience. https://status.platform.hanwhavision.cloud/incident/814043 Thu, 29 Jan 2026 04:01:00 -0000 https://status.platform.hanwhavision.cloud/incident/814043#b04bfbcd9a7f783ed71d3690ca87044113a1a2df275033e4f3447006117d2f58 The outage impacting the Events service has been resolved. Systems are now functioning normally. Thank you for being so patient while we worked on this. https://status.platform.hanwhavision.cloud/incident/809234 Wed, 21 Jan 2026 22:21:00 -0000 https://status.platform.hanwhavision.cloud/incident/809234#e6b6d13b4391eb96aceebf1609e00f78b9d8aa1a3fe50c3a090e4c0260affa51 Some users may experience issues loading the device list on the Device Settings page https://status.platform.hanwhavision.cloud/incident/752764 Mon, 20 Oct 2025 22:01:00 -0000 https://status.platform.hanwhavision.cloud/incident/752764#59a36a1c89f4768dc0bbe4426dd3497a079dcdf5670fbaa903e57c5e796bd08e We are aware of the recent service disruptions caused by today’s AWS outage in us-east-1. At this time, all Hanwha Cloud services appear to be operating normally. Our team is continuing to monitor the platform and assess any further stability improvements closely. We appreciate your patience and understanding. https://status.platform.hanwhavision.cloud/incident/700718 Wed, 13 Aug 2025 03:00:00 -0000 https://status.platform.hanwhavision.cloud/incident/700718#8ff0ee5b8f8f5fc900d7ab91af9590b730cce4219155f412f019f160a4585678 We will be performing scheduled maintenance to upgrade core systems and enhance overall platform performance. After the scheduled maintenance on August 13, certain users may continue to encounter playback issues for live and recorded video. This is caused by ongoing DNS propagation, and services will become available once DNS changes have completed updating globally. DNS propagation may take up to 48 hours. You may also experience missing push and email notifications. To resolve this and ensure delivery of notifications, log out of OnCloud on all devices and sign back in. Maintenance Window Date: Aug 12, 2025 (ET) Start Time: 11:00 PM ET (Aug 12) Duration: Approximately 5 hours Impact During this time, our platform will be unavailable. We recommend planning your activities accordingly. We appreciate your understanding and cooperation. A follow-up notification will be posted once maintenance is complete. Additional Details: https://support.hanwhavisionamerica.com/hc/en-us/articles/37487452183451-Cloud-Services-What-to-expect-during-an-outage https://status.platform.hanwhavision.cloud/incident/558717 Tue, 13 May 2025 04:00:00 -0000 https://status.platform.hanwhavision.cloud/incident/558717#925ab9331f2337e9a6a35c0a5a87f144daf666c27364b2aab66ee1a4928c5f3f We will be performing scheduled maintenance to upgrade core systems and enhance overall platform performance. Maintenance Window Date: May 12, 2025 (PT) / May 13, 2025 (KST, IST) Start Time: 9:00 PM PT (May 12) / 12:00 AM ET (May 13) Duration: Approximately 2 hours Impact During this time, our platform will be unavailable. We recommend planning your activities accordingly. We appreciate your understanding and cooperation. A follow-up notification will be posted once maintenance is complete. https://status.platform.hanwhavision.cloud/incident/519890 Fri, 28 Feb 2025 04:00:00 -0000 https://status.platform.hanwhavision.cloud/incident/519890#fcbf5b3b675cc9439f33a9460324aa914ce70924f1b97965b518e1472ad78b18 We will conduct scheduled maintenance on the PROD environment to upgrade the system Maintenance Details: Date: 27th Feb 2025 (PST) / 28th Feb 2025 (KST, IST) Time: PST: 8:00 PM, 27th Feb KST: 1:00 PM, 28th Feb IST: 9:30 AM, 28th Feb Duration: Approximately 4 hours During this period, the PROD environment will be unavailable. Please plan your activities accordingly. We appreciate your understanding and cooperation. https://status.platform.hanwhavision.cloud/incident/501061 Fri, 24 Jan 2025 09:00:00 -0000 https://status.platform.hanwhavision.cloud/incident/501061#525e56d7ece6cded0a9bac5594afeb90df3038d430b4a01cf7b7197389ad23c2 Maintenance completed https://status.platform.hanwhavision.cloud/incident/501061 Fri, 24 Jan 2025 06:00:00 -0000 https://status.platform.hanwhavision.cloud/incident/501061#24327bbdcc88e1aaebb4be17c379399b4b0c7daa8082a82b4777400dea945b2b We will be performing a scheduled maintenance during the following time: Start Time: 10:00 PM PST End Time: 1:00 AM PST This maintenance window is required for a deployment that will improve system performance and stability. During this time, there may be brief interruptions. We apologize for any inconvenience and appreciate your understanding. Our team will work to complete the maintenance as quickly as possible. If you experience any issues outside of the maintenance window, please contact our support team. Thank you for your patience! https://status.platform.hanwhavision.cloud/incident/485945 Mon, 23 Dec 2024 10:20:00 -0000 https://status.platform.hanwhavision.cloud/incident/485945#8c3b0033e494fd02517f70b1345996c03e055b23a80df1f651eae51b27c4e363 Demo -service status display verification on previous incident section