We will be performing scheduled maintenance to upgrade core systems and enhance overall platform performance.

After the scheduled maintenance on August 13, certain users may continue to encounter playback issues for live and recorded video. This is caused by ongoing DNS propagation, and services will become available once DNS changes have completed updating globally. DNS propagation may take up to 48 hours.

You may also experience missing push and email notifications. To resolve this and ensure delivery of notifications, log out of OnCloud on all devices and sign back in.

Maintenance Window
Date: Aug 12, 2025 (ET)
Start Time: 11:00 PM ET (Aug 12)
Duration: Approximately 5 hours

Impact
During this time, our platform will be unavailable. We recommend planning your activities accordingly.
We appreciate your understanding and cooperation. A follow-up notification will be posted once maintenance is complete.
Additional Details:
https://support.hanwhavisionamerica.com/hc/en-us/articles/37487452183451-Cloud-Services-What-to-expect-during-an-outage